@import "https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap";*,:before,:after{box-sizing:border-box;margin:0;padding:0}:root{--brand:#4f46e5;--brand-dark:#3730a3;--brand-light:#eef2ff;--brand-mid:#6366f1;--success:#059669;--success-bg:#ecfdf5;--warning:#d97706;--warning-bg:#fffbeb;--danger:#dc2626;--danger-bg:#fef2f2;--info:#0284c7;--info-bg:#f0f9ff;--gray-50:#f8fafc;--gray-100:#f1f5f9;--gray-200:#e2e8f0;--gray-300:#cbd5e1;--gray-400:#94a3b8;--gray-500:#64748b;--gray-600:#475569;--gray-700:#334155;--gray-800:#1e293b;--gray-900:#0f172a;--sidebar:#0f172a;--sidebar-hover:#ffffff12;--sidebar-active:#6366f140;--radius:10px;--radius-lg:14px;--radius-xl:18px;--shadow:0 1px 3px #00000014,0 1px 2px #0000000a;--shadow-md:0 4px 12px #00000014;--shadow-lg:0 10px 30px #0000001f;--transition:all .18s cubic-bezier(.4,0,.2,1);--sidebar-w:240px}html{scroll-behavior:smooth;font-size:14px}body{background:var(--gray-50);color:var(--gray-700);-webkit-font-smoothing:antialiased;font-family:Inter,system-ui,-apple-system,sans-serif;line-height:1.6}a{color:inherit;text-decoration:none}img{max-width:100%;display:block}button,input,textarea,select{font-family:inherit;font-size:inherit}h1,h2,h3,h4,h5,h6{color:var(--gray-900);font-weight:700;line-height:1.3}::-webkit-scrollbar{width:5px;height:5px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--gray-300);border-radius:3px}.app-layout{min-height:100vh;display:flex}.sidebar{width:var(--sidebar-w);background:var(--sidebar);color:#fff;z-index:100;flex-direction:column;height:100vh;display:flex;position:fixed;top:0;left:0;overflow-y:auto}.sidebar-logo{border-bottom:1px solid #ffffff0f;padding:20px 20px 16px}.sidebar-logo-inner{align-items:center;gap:10px;display:flex}.sidebar-logo-icon{background:var(--brand);color:#fff;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:15px;font-weight:800;display:flex}.sidebar-logo-text{color:#fff;letter-spacing:-.3px;font-size:15px;font-weight:700}.sidebar-logo-sub{color:#fff6;margin-top:1px;font-size:10px}.sidebar-nav{flex:1;padding:12px 0}.nav-label{color:#ffffff4d;text-transform:uppercase;letter-spacing:1px;padding:8px 20px 4px;font-size:9px;font-weight:700}.nav-item{color:#fff9;cursor:pointer;transition:var(--transition);border-radius:8px;align-items:center;gap:10px;margin:1px 8px;padding:9px 12px;font-size:13px;font-weight:500;text-decoration:none;display:flex}.nav-item:hover{background:var(--sidebar-hover);color:#fff}.nav-item.active{background:var(--sidebar-active);color:#fff}.nav-item .nav-icon{text-align:center;flex-shrink:0;width:20px;font-size:15px}.sidebar-footer{border-top:1px solid #ffffff0f;padding:12px 8px}.sidebar-user{cursor:pointer;transition:var(--transition);border-radius:8px;align-items:center;gap:10px;padding:8px 12px;display:flex}.sidebar-user:hover{background:var(--sidebar-hover)}.avatar{background:var(--brand);color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:12px;font-weight:700;display:flex}.avatar-md{width:36px;height:36px;font-size:14px}.sidebar-user-info{flex:1;min-width:0}.sidebar-user-name{color:#fff;white-space:nowrap;text-overflow:ellipsis;font-size:13px;font-weight:600;overflow:hidden}.sidebar-user-role{color:#fff6;font-size:10px}.main-content{margin-left:var(--sidebar-w);flex:1;min-height:100vh}.page-content{max-width:1280px;padding:24px 28px}.topbar{border-bottom:1px solid var(--gray-200);z-index:50;background:#fff;justify-content:space-between;align-items:center;height:56px;padding:0 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var(--brand);outline-offset:2px}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--brand);color:#fff}.btn-primary:hover:not(:disabled){background:var(--brand-dark)}.btn-secondary{background:var(--gray-100);color:var(--gray-700)}.btn-secondary:hover:not(:disabled){background:var(--gray-200)}.btn-danger{background:var(--danger-bg);color:var(--danger)}.btn-danger:hover:not(:disabled){background:#fecaca}.btn-ghost{color:var(--gray-600);border:1.5px solid var(--gray-200);background:0 0}.btn-ghost:hover:not(:disabled){background:var(--gray-50);border-color:var(--gray-300)}.btn-sm{min-height:30px;padding:5px 12px;font-size:12px}.btn-lg{min-height:44px;padding:11px 22px;font-size:14px}.btn-block{width:100%}.card{border-radius:var(--radius-lg);border:1px solid var(--gray-200);box-shadow:var(--shadow);background:#fff}.card-header{border-bottom:1px solid var(--gray-100);justify-content:space-between;align-items:center;gap:12px;padding:18px 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.icon{font-size:14px}.ticket-meta strong{color:var(--gray-700);font-weight:600}.status-progress-card{border-radius:var(--radius-lg);border:1px solid var(--gray-200);box-shadow:var(--shadow);background:#fff;padding:20px 24px}.progress-label{color:var(--gray-400);text-transform:uppercase;letter-spacing:.6px;margin-bottom:18px;font-size:11px;font-weight:700}.progress-steps{align-items:center;display:flex}.progress-step{flex-direction:column;flex:1;align-items:center;display:flex;position:relative}.progress-step:not(:last-child):after{content:"";background:var(--gray-200);z-index:0;width:100%;height:2px;position:absolute;top:16px;left:50%}.progress-step.done:not(:last-child):after{background:linear-gradient(90deg,var(--brand),var(--brand-mid))}.progress-dot{border:2px solid var(--gray-200);z-index:1;width:32px;height:32px;transition:var(--transition);background:#fff;border-radius:50%;justify-content:center;align-items:center;font-size:13px;display:flex}.progress-step.done 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var(--gray-200);box-shadow:var(--shadow);background:#fff;overflow:hidden}.comment-item{border-bottom:1px solid var(--gray-100);padding:18px 22px}.comment-item:last-child{border-bottom:none}.comment-header{align-items:flex-start;gap:12px;display:flex}.comment-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:13px;font-weight:700;display:flex}.av-citizen{background:var(--gray-400)}.av-admin{background:var(--brand)}.av-staff{background:var(--info)}.comment-meta{flex:1}.comment-author-row{align-items:center;gap:6px;display:flex}.comment-author{color:var(--gray-800);font-size:13px;font-weight:700}.comment-role{text-transform:uppercase;letter-spacing:.5px;border-radius:10px;padding:2px 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var(--gray-200);border-radius:var(--radius);width:100%;color:var(--gray-800);resize:vertical;min-height:90px;transition:var(--transition);background:#fff;outline:none;padding:11px 14px;font-size:13px}.comment-input:focus{border-color:var(--brand);box-shadow:0 0 0 3px #4f46e51a}.comment-form-footer{flex-wrap:wrap;align-items:center;gap:10px;margin-top:10px;display:flex}.no-comments{text-align:center;color:var(--gray-400);padding:40px 22px;font-size:13px}.side-card{border-radius:var(--radius-lg);border:1px solid var(--gray-200);box-shadow:var(--shadow);background:#fff;overflow:hidden}.side-card-title{color:var(--gray-400);text-transform:uppercase;letter-spacing:.7px;border-bottom:1px solid var(--gray-100);background:var(--gray-50);padding:14px 18px 12px;font-size:10px;font-weight:700}.info-row{border-bottom:1px solid var(--gray-100);align-items:flex-start;gap:10px;padding:11px 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var(--gray-200);box-shadow:var(--shadow);background:#fff;flex-wrap:wrap;gap:10px;margin-bottom:16px;padding:14px 18px;display:flex}.search-wrap{flex:1;min-width:200px;position:relative}.search-icon{color:var(--gray-400);pointer-events:none;font-size:14px;position:absolute;top:50%;left:11px;transform:translateY(-50%)}.search-input{border:1.5px solid var(--gray-200);border-radius:var(--radius);width:100%;transition:var(--transition);background:var(--gray-50);color:var(--gray-800);outline:none;padding:8px 12px 8px 34px;font-size:13px}.search-input:focus{border-color:var(--brand);background:#fff;box-shadow:0 0 0 3px #4f46e514}@media (width<=1024px){.stats-grid{grid-template-columns:repeat(2,1fr)}.ticket-detail-layout{grid-template-columns:1fr}.ticket-detail-side{position:static}}@media (width<=768px){:root{--sidebar-w:0px}.sidebar{width:240px;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.main-content{margin-left:0}.page-content{padding:16px}.stats-grid{grid-template-columns:1fr 1fr}.topbar{padding:0 16px}}@media (width<=480px){.stats-grid{grid-template-columns:1fr}}